Terms of service

Who you are agreeing with

Convexa Agency LLC d/b/a Arrow ("Arrow", "we", "us") operates the Arrow cash-back platform at platform.arrowsaves.com and the offer pages Arrow hosts for the brands that publish them. Our address is 539 Beacon Pl, Chula Vista, CA 91910.

These terms are the agreement between you and Arrow when you sign up for an offer, send in a receipt, or otherwise use the platform. If you do not agree to them, do not sign up for an offer.

You must be at least 18 years old and a resident of the United States to sign up for an offer.

Arbitration notice and class action waiver

Please read this. These terms require that most disputes between you and Arrow be resolved by individual binding arbitration rather than in court, and that you and Arrow each give up the right to a jury trial and the right to participate in a class action or any other representative proceeding. The full terms, including how to reject them, are in "Disputes, arbitration and class action waiver" below.

You can reject the arbitration agreement without giving up anything else in these terms. You have 30 days from the first time you accept these terms to do so, and the instructions are in that section.

What Arrow does

Arrow runs cash-back offers on behalf of consumer brands. A brand publishes an offer; you sign up for it on a page Arrow hosts; you buy the product at a retailer; you send Arrow a photo of the receipt; Arrow checks it against the published offer rules and, if it qualifies, sends you the reward.

Arrow is not the seller. The brand sets the offer and funds the reward, and the retailer sells you the product. Arrow administers the offer, checks receipts and sends the reward.

Arrow is free for shoppers. We never charge you to sign up for an offer, to send a receipt, or to be paid.

Offers, receipts and rewards

Every offer is published with its own rules: which products qualify, which retailer, how many units earn a reward, the dates a purchase has to fall between, the deadline for sending the receipt, and how many rewards one person may receive. Those rules are part of your agreement for that offer, and they control if anything here conflicts with them.

Signing up does not reserve money and does not entitle you to a reward. Sending a receipt does not either. A receipt earns a reward only if it passes the checks described in the offer's rules, and an offer can run out of budget or end on its published date before you send one.

A receipt has to be a genuine, unaltered record of your own purchase. Submitting an edited image, someone else's receipt, or the same purchase more than once is a breach of these terms; we may refuse the claim, withhold a reward, and close your access to the platform.

An approved reward is paid to a payment destination you choose and verify. We may require identity verification before sending it, and we may withhold payment where we have a reasonable basis to suspect fraud or a breach of these terms, or where the law requires it.

Rewards are paid in US dollars to US recipients. Any tax on a reward is yours.

The program

Arrow offer and receipt messages: when a shopper signs up for a cash-back offer on an Arrow page, Arrow texts them about that offer on behalf of the brand running it. Arrow is the sender of every message under these terms.

Signing up for texts is never a condition of buying anything. A shopper can buy the product without signing up for the offer at all; texts go only to shoppers who ask for them by signing up.

How you join

By entering a mobile number on an offer signup page and ticking the consent box, which is never ticked for you and which the form cannot be submitted without.

The box says: "By submitting this mobile number and email address, you agree to receive automated texts and emails needed to administer this offer, including signup, receipt reminders, receipt review, and payment updates. Message frequency varies. Reply STOP to stop these texts. Message and data rates may apply. This does not opt you into marketing."

Joining an offer also requires the marketing box described under Marketing texts below.

What we send

Messages about the offer you signed up for: welcome, receipt reminder, keep or release your spot, receipt received, receipt approved, payment sent.

Message frequency varies. A shopper who signs up for one offer and sends a receipt typically receives fewer than 10 messages about it.

Marketing texts

Offer texts are not marketing. Joining an offer requires a second box, the marketing box, which names two senders: Arrow and the brand whose offer it is, each writing in its own name. The box is never ticked for you, and the form cannot be submitted without it.

Arrow sends its own marketing texts. The brand receives the opt-in and sends its own marketing texts from its own messaging account. They are recurring, their frequency varies, and message and data rates may apply.

Consent to marketing is not a condition of purchasing any property, goods, or services: a shopper can buy the product without signing up for an offer at all. It is a condition of joining the offer. Reply STOP to a marketing text to stop that sender's marketing texts, and leaving never affects a reward already earned.

What it costs

Arrow does not charge for these messages. Message and data rates may apply. Check with your mobile carrier.

Stopping and getting help

Reply STOP to any message to stop offer texts to that number. We will send one confirmation and then stop.

Reply HELP for help, or write to support@arrowsaves.com.

Stopping texts never affects a reward you have already earned.

Delivery

Carriers are not liable for delayed or undelivered messages.

Messages may not be deliverable on every carrier or handset.

Privacy

Mobile numbers are handled under Arrow's privacy policy, which sets out that they are not shared with third parties or affiliates for marketing or promotional purposes. We do not share, sell, rent, or provide your mobile phone number, your text-message opt-in, or your messaging consent data to third parties or affiliates for marketing or promotional purposes.

How you may use Arrow

Use Arrow only to claim offers you are genuinely eligible for. Do not use another person's identity, contact details or payment destination; do not create multiple identities to claim more rewards than an offer allows; and do not submit anything you know to be false.

Do not attempt to interfere with the platform: no scraping, no automated submission, no probing or circumventing our security or rate limits, no reverse engineering, and nothing that disrupts the service for anyone else.

Do not upload anything unlawful, or anything containing another person's personal information beyond what a receipt ordinarily shows.

What you send us

You keep ownership of the receipts, images and information you send. You give Arrow permission to store them, read them, and use them to administer the offer, decide the claim, pay the reward, keep the records the law and our audits require, and detect fraud. You give the brand whose offer it is the results of that decision, not the image itself, except where the brand needs it to resolve a dispute about the claim.

You confirm that what you send is yours to send and does not infringe anyone's rights.

If you send us feedback or a suggestion, we may use it without owing you anything for it.

Arrow's own rights

The platform, its software, text, design and the Arrow name and marks are ours or our licensors'. You may use the platform to claim offers; nothing here gives you a licence to copy, sell or build on it.

Brand names, logos and product images belong to the brands they identify and appear on an offer page with that brand's permission.

Changes, suspension and ending your use

We may change, suspend or discontinue any part of the platform, and a brand may end or change an offer, subject to that offer's published rules. Where an offer changes, it is republished as a new version with its own terms; the version you signed up under is the one your claim is decided against.

You can stop using Arrow at any time. You can reply STOP to any text to stop those texts, and use the unsubscribe link in any email to leave that list. Leaving never affects a reward you have already earned.

We may suspend or end your access if you breach these terms, or where we reasonably suspect fraud. Sections that by their nature should survive -- what you send us, disclaimers, limitation of liability, indemnity, governing law and the arbitration agreement -- survive the end of this agreement.

Changes to these terms

We may update these terms. When we do, we change the date at the top of this page, and where the change is material we will give notice before it takes effect -- by email or text to the contact details you gave us, or on the platform itself.

Continuing to use Arrow after a change takes effect means you accept the updated terms. A change to these terms does not apply retroactively to a claim already decided.

Disclaimer of warranties

The platform is provided as is and as available, without warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement, and any warranty that the platform will be uninterrupted, timely, secure or error-free.

We do not warrant any product an offer relates to. A product's quality, safety and legality are the brand's and the retailer's responsibility, not ours.

Some states do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

Limitation of liability

To the fullest extent the law allows, Arrow and its officers, members, employees, contractors and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data or lost goodwill, arising out of or relating to the platform or these terms, on any theory of liability, even if we were told such damages were possible.

To the fullest extent the law allows, our total liability to you for all claims arising out of or relating to the platform or these terms will not exceed the greater of the value of the reward at issue and one hundred US dollars.

Some states do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you. Nothing here limits liability that cannot lawfully be limited.

Indemnity

You will indemnify and hold Arrow and its officers, members, employees, contractors and agents harmless from any claim, loss, liability or expense, including reasonable legal fees, arising out of your use of the platform, anything you submit through it, or your breach of these terms or of any law. We will tell you about any such claim at the contact details we hold for you, and you may not settle it in a way that imposes an obligation on us without our written agreement.

Governing law

These terms, and any dispute arising out of or relating to them or to the platform, are governed by the Federal Arbitration Act, applicable federal law, and the laws of the State of California, without regard to its conflict of laws rules.

Where a dispute is not subject to arbitration under the section below, you and Arrow agree to the exclusive jurisdiction of the state and federal courts located in San Diego County, California.

Disputes, arbitration and class action waiver

Talk to us first. Most problems can be sorted out without a formal dispute. Before starting an arbitration, you agree to send us a written notice describing the dispute and the relief you want, and to give us 60 days to resolve it. Send it to the address below or to the legal contact at the end of this page. If we have a dispute with you, we will do the same.

If the dispute is not resolved in those 60 days, you and Arrow agree that it will be resolved by binding individual arbitration rather than in court, administered by JAMS under its consumer arbitration rules in effect when the arbitration begins, before a single arbitrator. This covers any dispute arising out of or relating to these terms, the platform, an offer, a claim or a reward, including disputes that arose before you agreed to these terms and disputes that arise after you stop using Arrow. It also covers whether a dispute is subject to arbitration, except as stated below.

The arbitration will take place in San Diego County, California, or by telephone or video, or by written submissions, at your choice. The arbitrator's decision is final and binding, and judgment on it may be entered by any court with jurisdiction. The arbitrator may award the same individual relief a court could, and no more.

CLASS ACTION WAIVER. You and Arrow agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, private attorney general or other representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any representative proceeding. You and Arrow also each waive the right to a trial by jury. If this paragraph is found unenforceable as to a particular claim or request for relief, that claim or request is severed and heard in court, and the rest of this section still applies to everything else.

Exceptions. Either of us may bring an individual claim in small claims court if it qualifies, and either of us may ask a court for an injunction or other equitable relief to stop infringement or misuse of intellectual property.

How to reject this arbitration agreement. You may opt out, and keep every other part of these terms, by writing to legal@arrowsaves.com or to Convexa Agency LLC, 539 Beacon Pl, Chula Vista, CA 91910, within 30 days of first accepting these terms. Give your name, the email address and mobile number you signed up with, and say clearly that you are opting out of the arbitration agreement. Opting out does not affect your eligibility for any offer, and we will not treat you differently for doing it.

Arbitration fees are governed by the JAMS rules. Where those rules would require you to pay a filing fee larger than the fee to file in court, we will pay the difference. If we start an arbitration against you, we will pay all of the filing and administrative fees.

If we change this section, the change does not apply to a dispute we already had written notice of.

Other terms

Your privacy is covered by our privacy policy, which forms part of this agreement.

These terms, together with the published rules of any offer you sign up for and the privacy policy, are the entire agreement between you and Arrow about the platform, and replace anything said before it.

You may not transfer these terms or your rights under them to anyone else. We may transfer ours, in whole or in part, to an affiliate or in connection with a merger, acquisition or sale of assets.

If any provision here is found unenforceable, the rest stays in force. Not enforcing a provision on one occasion is not a waiver of it.

Nothing in these terms makes either of us the other's agent, partner or employer.

How to reach us

Support: support@arrowsaves.com. Legal notices: legal@arrowsaves.com, or Convexa Agency LLC, 539 Beacon Pl, Chula Vista, CA 91910.